In order to reinstall Windows and if there is no hardware problem, you can use this free utility from Heidoc Your PC model comes with Windows 8.1 and you have listed above you use Windows 8.1 Let me know the test results.If the tests pass without issues, continue. If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check). This will check major hardware componets for issue (do it just in case). Follow the on-screen instructions to perform System Test > Quick test. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)Īs soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. In all cases, please, perform some basic hardware checks to rule out hardware problem

** If you want reset the PC and reinstall Windows, please, check my comments below. ** In order to troubleshoot without reinstalling Windows, you can check this HP article > If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.Ī hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely). BSOD is kind of Windows self-protection feature.

Your problem is known as Blue Screen of Death (BSOD).

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Factory reset hp laptop